Welcome

We always look forward to meeting new faces! Your pets health is important to us. Our veterinarians like to familiarize themselves with your pets medical history prior to your arrival. We kindly ask that all records be mailed, emailed, or faxed prior to your pets initial appointment. Our staff is discrete and more then happy to call your previous veterinarian on your behalf.  

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Scheduling:

Our Belchertown office see's dogs, cats, rabbits, guinea pigs, ferrets, small mammals, and reptiles. They are currently scheduling 4-6 weeks out on all routine appointments. 

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Our Ware office see's dogs, cats, rabbits, and small mammals. They offer evening appointments on Tuesday's until 7:00pm. They are currently scheduling 2-3 weeks out on all routine appointments. The evening time slots fill up quickly, we advise scheduling 4-6 weeks out to secure that time slot.   

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Deposit: 

We ask that all first time clients place a deposit down which is the cost of their pets examination fee to reserve their appointment slot. Unfortunately over the past few years we have run into people not calling or showing up for their appointment. We found this is the best way to ensure those who want their pets to be seen are able to in a timely fashion. In the event that you do not show up for your appointment you forfeit your deposit in whole. 

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Same Day Sick Appointment Policy:
We understand that sometimes our pets fall unexpectedly ill. In an effort to take care of our existing clientele, we offer same day sick pet appointments on a first come first serve basis.  Our appointments are in high demand. In the event that you need this service, we encourage you to call promptly at 7:30am to reserve a time slot. If you are not a client, but would like your pet to be seen, you are welcome to call at 8:00am.

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Short-Notice Cancellation/No Show Policy:
As a small, private owned business, with limited appointment availability, no show's/short-notice cancellations hurt. We require a deposit for all first time clients to hold your appointment slot. Your deposit is refundable up until 24 hours prior to your scheduled appointment time, after that it is non-refundable. Our hospital reserves the right to apply a short-notice cancellation fee for missed appointments and last minute cancellations. 
 
Payment Policy:
Payment is required in full at the conclusion of your appointment. We accept cash, credit/debit card, and Care Credit. We do not accept checks, we do not store cards on file, and we do not offer billing. 

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Thank you for entrusting us with you pets care. We appreciate your business and our staff looks forward to building a long lasting relationship with you and your pet. 

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